Tips for Calling 911 

ONLY CALL 911 TO REPORT: 

• A fire 
• A serious crime 
• Any serious medical condition 
• Any situation requiring immediate response of Police, Fire, or Emergency Medical Personnel. 

WHAT THE 911 OPERATOR WILL NEED TO KNOW: 

• Address of the emergency 
• Phone number you are calling from 
• Nature of the emergency 

Remember - Stay calm, speak clearly, be prepared to answer questions and receive instructions, and stay on the phone until you are told to hang up! 

AT THE SCENE OF THE EMERGENCY: 

• Have someone wait at the street to direct the fire and police departments to the emergency 
• If you are a witness to the emergency, stay at the scene to provide personnel with information. 
• If you are asked to move or leave the area, DO IT! The firefighters and police officers are looking out for your safety. 

OTHER TIPS: 

• Make sure your address is visible from the street. 
• Keep areas around fire hydrants clear of parked cars, fences, bushes, and debris. 
• If you have security bars on your windows, make sure they are fitted with inside quick releases. 
• Keep important information written down for each person in your household such as medications, allergies, physicians, and anything else that we would need to know.

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